DigiDude Community Guidelines

 

We want the DigiDude Platform to be an enjoyable experience for everyone. These Community Guidelines are designed to ensure that all users have a positive experience when using DigiDude. Please take a moment to read them. Because however you want to use DigiDude - as a restaurant partner looking to deliver your food, a consumer hungry for a good meal, or a delivery partner wanting to make money, either as an independent contractor or as an employee of a company partnering with DigiDude—your behaviour matters.

Respect each other.

Treat each other as you would like to be treated yourself: with respect. Most important of all, remember that when you use DigiDude, you will meet people who may look different to or think differently from you. Please respect those differences. We want everyone to feel welcome when they use DigiDude.

Safety first.  

Everyone wants to get their order in the safest way possible. So please ensure that you follow all local laws. Restaurants and delivery partners have a particular responsibility when it comes to safety when using DigiDude. That means always following food safety rules and regulations. And for delivery partners on the road, it means ensuring the delivery is completed safely; keeping to the speed limit; not texting while on the road; and never delivering under the influence of alcohol or drugs. And if you’re on the road and feel tired, take a break. Be safe.

Age restrictions.

You must be at least 18 years old to have a DigiDude account, either as a consumer or as a delivery partner (or the legal age to drive your chosen mode of transport). If your underage child or sibling is using your account to receive food, a parent or guardian must be with them when the order is delivered.

Feedback makes us all better.

Whether you are a consumer, restaurant partner or delivery partner, please rate your experience at the end of each delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful and safe environment for everyone. And if something happens during a delivery—for example if there’s a mix-up in the order—make sure to report it. In the case of an emergency, you should contact your local emergency services.

The guidelines below help explain some of the specific examples that may cause you to lose access to your DigiDude account as a consumer, restaurant partner or delivery partner.

Terms of Use

As a user, you agree to our Terms of Use when you sign up for your account. Violation of these terms may result in the permanent closing of your account. Violations of Terms of Use can include, for example, the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file.

Discrimination

DigiDude has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have engaged in discriminatory behavior in any way, including having discriminated against another user based on their race, color, religion, national origin, disability, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud and Misuse

Fraudulent activity and misuse of the DigiDude platform undermines the trust on which DigiDudeis built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions or refunds; collusion between users; disputing charges for fraudulent or illegitimate reasons; or creating duplicate accounts.